Privacy Statement
We understand how important the privacy of your information is to you and we are committed to ensuring the confidentiality of your personal information. This Policy Statement tells you how we manage and protect personal information.
Collection
We collect most personal information directly from you. For example, we may collect personal information when you: register for or enquire about training with us; fill in JB Hunter Technology standard forms; deal with us over the telephone; send us a letter; visit our website; or when you have contact with us in person. The types of personal information we collect and hold will depend on the particular products and services you request from us.
The personal information we collect includes your name and contact details (eg telephone number, email, postal and residential address). Personal information may also include related business or company information (eg employer's details). The only personal information which we collect about you when you use our website is what you tell us about yourself, for example, by completing an online form such as a course registration or by sending us an email.
To evaluate the effectiveness of our website, we may collect statistical data. No personal data will be collected on these occasions.
Use and Disclosure
We collect and use your personal information for the primary purpose of:
- Course registrations;
- Student records;
- Providing you with the product or service that you have requested.
We may use or disclose your personal information for purposes related to the main purpose for which we collect it, such as:
- Administering, monitoring, evaluating and managing the training or workplace assessment;
- Internal accounting and administration;
- Providing you with information about other products and services offered by us or a related company of JB Hunter Technology;
- Complying with regulatory requirements;
- Managing our relationship with you;
- Protecting you and JB Hunter Technology from error or fraud.
We may disclose your personal information to a related company of JB Hunter Technology, but it will still remain confidential. This will allow them to tell you about products and services offered by them that may be of interest to you.
We may also disclose some of your personal information when we contract out some of our functions to external service providers who conduct specific activities for us. However, the information remains the property of JB Hunter Technology and the external service provider will be subject to strict confidential and non-disclosure obligations.
If you do not wish to receive direct marketing information from us, you can tell us and we will stop sending you such information.
Furthermore, we may disclose your personal information if, for example:
- You have given us your express or implied consent to disclose the information;
- The disclosure is required by law (such as, under a Court order or subpoena or a law that allows a Government agency, such as the Australian Taxation Office, to demand that we disclose information about your account);
- The disclosure is permitted or authorised by law (such as, under the Privacy Act 1988);
- We need to protect our interest (such as in legal proceedings to which we are a party);
- The disclosure is required in the public interest (such as, where a crime or fraud has been committed).
We will not disclose names and addresses to third parties for the purpose of enabling them to direct market their products and services to you.
Security
We will take reasonable precautions and security measures to keep your personal information secure and protect it from loss and misuse and from unauthorised access, modification and disclosure.
Updating Your Personal Information
If we have accurate personal information about you, it enables us to provide the best possible service.
We take reasonable steps to ensure that your personal information is accurate and up-to-date whenever we collect or use it.
If you find that current personal information we hold about you is inaccurate or out-of-date, please contact us immediately and we will correct it.
Access to Personal Information
You can ask us to provide you with access to the personal information we hold about you. If we are able to, we will provide you with access. A fee may apply to such access. If we deny your request for access, we will let you know why.
Changes to this Policy Statement
We may change this Policy Statement from time to time, but will remain bound by any legislative requirements. We may notify you about changes to this Privacy Statement by posting an updated version on our website.
Further Information and Complaints
You can also ask us for more information about the way we manage your personal information. If you have a complaint or would like access to your personal information, please contact us.
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